Shipping Policy
Last updated: TODO(owner): date this version is approved and published
Draft — to be reviewed by the owner (and ideally a legal professional) before publishing.
This page explains how we get your order to you. If anything here doesn't answer your question, pleaseask us on WhatsApp (opens in a new tab).
1. How orders work
Orders are placed over WhatsApp. When you send us an order or an enquiry, we confirm availability, the final price and the delivery details with you in the chat. There is no online checkout or payment on this website. Your order is confirmed once we've confirmed it on WhatsApp and the advance is paid — dispatch times below count from then.
If you're ordering for an event, please tell us your event date when you first get in touch so we can tell you whether it can be delivered in time.
2. Where we deliver
Samathvam is based in Bengaluru, and for now we deliver across India.
Pickup: you can also collect your order in Padmanabhanagar, Bengaluru. Just tell us on WhatsApp that you'd like to pick it up.
3. Dispatch and delivery times
- Dispatch: within 3–5 working days after your order is confirmed.
- Delivery: usually about 3–5 days after dispatch.
Delivery times are estimates. Festival seasons, weather, strikes and courier delays can occasionally add a few days; we'll keep you updated on WhatsApp if your order is affected.
4. Shipping charges
- Shipping is charged by weight.
- Free delivery within Bengaluru for orders above ₹1,000.
The shipping charge is confirmed with you on WhatsApp together with the final price, before your order is confirmed.
5. Couriers and tracking
TODO(owner): courier partner not decided yet — once it is, name the courier here and say whether you'll share a tracking number/link on WhatsApp after dispatch.
6. Customized and bulk orders
Customized and bulk orders take about 10 days to make. If you're ordering for an event, please order well before the date.
For customized items, we share a sketch or spelling proof for your approval before work starts. See ourTerms of use for details.
7. Delays, damage and wrong addresses
If your parcel arrives damaged or wrong
Please tell us on WhatsApp within 3 days of delivery. An unboxing video is required — please record one while you open the parcel. If we ask you to send a damaged or wrong item back, we pay the return shipping. What happens next is explained in our Returns & refunds policy.
Incorrect address or failed delivery
Please double-check your delivery address and phone number when you confirm your order on WhatsApp.
If a parcel comes back to us because the address was wrong or the delivery failed, you pay the shipping charge to send it again.